07: CultureCast with guest Rossann Williams

Let’s talk about creating culture! Rossann Williams, former President & EVP North American Retail & Starbucks, takes us through her journey of cultural transformation and employee engagement.

1. Emotional Labor and Agency The conversation highlights the importance of recognizing and supporting emotional labor in the workplace. Emotional labor refers to the effort employees put into managing their emotions to meet the demands of their job, such as being friendly and welcoming to customers. Acknowledging emotional labor and providing resources to cope with its challenges is crucial for employee well-being and job satisfaction. Additionally, fostering a sense of agency among employees is essential. Agency involves empowering individuals to have a voice, make decisions, and contribute to the organization's direction. Creating a culture where employees' opinions and experiences are valued, and they have the tools and resources to act upon their ideas can lead to a more engaged and motivated workforce.
2. Creating a Culture of Belonging and Supportive Leadership The conversation emphasizes the significance of creating a culture of belonging and support within an organization. This culture involves leaders understanding their team members at a deeper level, including their strengths, development opportunities, hopes, and dreams. By cultivating such an environment, employees feel seen, valued, and supported, leading to a greater sense of belonging and emotional well-being. This supportive leadership extends beyond immediate teams, with the potential to be implemented at all levels and across different regions, fostering a sense of community and unity within the company. A culture that prioritizes emotional well-being and encourages meaningful connections among employees can contribute to a positive work environment and overall success.

Contact Rossann Williams:

Linkedin: https://www.linkedin.com/in/rossann-williams-a7a9221/

Learn more at https://www.marissaandrada.com/culturecast
Contact Marissa Andrada: https://www.marissaandrada.com/contact